Miscellaneous questions

The Factory Joint Rule


The factory joint MUST be installed in the floor. Click “Read More” for details.

Is an electric floor heating thermostat the same as regular thermostats?


No, floor heating thermostats are specifically designed to control electric floor heating systems. 

How long should I program my CommBox to melt snow?


It will vary depending on the depth of the cable in the material (concrete, pavers or asphalt) and the voltage input into the cable (280-240-277). Click “Read More” for details. 

How can I turn my system on or off completely?


You can turn your 3iE on or off using the button next to the GFCI tab at the bottom. Under your thermostat you will find a flat tab indicating the GFCI status of your thermostat. Next to that tab there is a small button. Hold it for 5-6 seconds to turn it on or off.

Does the 3iE have a battery backup?


In the event of a power outage, the capacitor will hold the charge for approx 1 hour, after which time the device will require re-programming.

Can I use the 4iE to control my Air Conditioning unit (A/C)?


The 4iE is designed for use with heating only and is not capable of controlling air conditioning units.

Can I replace tile immediately when repair is completed?


After completing a heated wire repair it is safe to replace the needed tile. Make sure your resistance readings are correct before re-laying the tile after the repair is completed.

Get a Quote
Scroll to Top
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.