Miscellaneous questions

What are the dimensions of the 6iE custom background image?

The 6iE custom background screen is 3 1/2 inches diagonally. However, image scaling is not required thanks to auto-scaling when you upload your custom background. Tips: Make sure the image you use has a 4:3 landscape aspect ratio (standard camera aspect ratio), to avoid the image being stretched when we scale it. We accept jpg, …

What are the dimensions of the 6iE custom background image? Read More »

Why is my Floor not Reaching Target Temperature?

If your heating system was installed on a concrete slab or over an unheated space and insulation boards were not used, it is possible that the heat loss into the subfloor will cause your floors to heat up more slowly and possibly not reach the target temperature. Click “Read More” for details.

Why does my thermostat trip every time it reaches the same temperature?

The resistance for your mat or cable is calculated on the length of the heater. Shortening the heater would increase the resistance and thereby the temperature. The cable is expected to operate fine at slightly higher temperatures for a time, but it may put undue strain on the end-splice, which may then trip and eventually fail.

Why does my thermostat read a percentage?

When applied, you will select a number and this percentage represents the number of minutes the heat will be on out of every 10 minute cycle. For example, if you select 60%, the heat will be on for 6 minutes, followed by 4 minutes of the system being off. Then, after the 4 minutes, it will activate again for 6 and so on. This will continue until your programmed heating period ends or until you manually turn off the heat.

Why does my floor heat unevenly?

If wire spacing and floor height isn’t consistent, your floor may not heat evenly. Click “Read More” for details.

Why does my floor get warmer in some spots?

Your floor can reach higher temperatures in some areas where furniture, area rugs, dog beds or other fixtures are trapping the heat. Click “Read More” for details.

The Factory Joint Rule

The factory joint MUST be installed in the floor. Click “Read More” for details.

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